Customer Support
Customer Support
Customer Support & FAQ
Please see below for common questions and online store polices.

SHIPPING & DELIVERY
The Pattison's Patisserie online store does not ship or deliver. All orders are pick-up only.
During the checkout process you can select a store to pick-up your order from.

REFUND & RETURNS POLICY
Please contact the Store Manager where you collected your order. They will be able to help you with any issues with your order.

ONLINE ORDERS

During checkout you will be asked to:

  • Select a store, date and time to pick-up your order.
  • Enter your personal and payment details.
  • Confirm your order before submitting payment.

Once payment is processed, your order will be sent to the selected store.
Please go to the store at the specified date and time to collect your order. Orders cannot be accepted with less than 24hrs notice.

CUSTOMER DATA POLICY
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS
When purchasing from Pattison's Pattiserie your payment card details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

Pattison's Pattiserie does not store any financial information provided to us by our customers. All payments via our website are processed by eWay Australia.

For more information on eWay Australia's security and privacy policy please see the following links:
Legal: http://eway.com.au/company/legal/index.html
PIC DSS compliance: http://eway.com.au/company/pci-dss-compliance.html
If you have any questions regarding our security policy, please contact us.