Privacy Policy
Pattison’s Patisserie Pty Ltd
(ABN 72 070 055 784 and related entities)
Last updated 10 July 2026
Introduction
Pattison’s Patisserie (‘we’, ‘our’, ‘us’) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, apply for employment, contact us or otherwise interact with Pattison’s Patisserie.
1. Collection of Personal Information
We may collect your name, address, email address, telephone number, purchase history, order details, payment information (processed securely by payment providers), marketing preferences, loyalty information, enquiry information, online ordering information, correspondence, and technical information. Employment applications may also include preferred location, work eligibility, employment type, availability, commencement date, qualifications, employment history, licences, referees, resumes, CVs and supporting documents.
2. How We Collect Personal Information
Information may be collected when you visit our website, place online orders, complete enquiry forms, submit cake enquiries, contact us, subscribe to marketing, participate in promotions, interact with us on social media, apply for employment or upload resumes and supporting documents.
3. Information Collected Automatically
When you visit our website we may automatically collect information including IP address, browser type, operating system, device information, pages viewed, products viewed, referring website, approximate location and website interactions.
4. Cookies and Tracking Technologies
Our website uses cookies, pixels, web beacons, tags and browser storage technologies to operate the website, improve performance, measure advertising effectiveness, personalise your experience and deliver relevant advertising. Browser settings can be used to disable cookies, although some functionality may be affected.
5. Meta Pixel and Advertising Technologies
We use Meta Pixel to understand visitor behaviour, measure advertising effectiveness, create Custom and Lookalike Audiences and deliver relevant advertising. Information may include page views, purchases, enquiries, browser details, device identifiers, IP address and approximate location.
6. Analytics Services
We may use Google Analytics and similar technologies to understand website usage and improve our services.
7. Why We Collect Personal Information
We collect personal information to process orders, respond to enquiries, provide customer support, improve our products and services, comply with legal obligations, assess employment applications, contact applicants about future opportunities (where consent has been given) and improve website and advertising performance.
8. Recruitment Information
Information collected through our Careers page is used to assess applications, communicate with applicants, verify information, contact referees where appropriate and retain applications for future opportunities where applicants have consented.
9. Marketing Communications
Marketing communications are sent only where permitted by law. Individuals may unsubscribe at any time using the unsubscribe link, SMS opt-out instructions or by contacting us.
10. Disclosure of Personal Information
Personal information may be disclosed to website hosting providers, payment processors, delivery providers, IT providers, Meta, Google, marketing agencies, email and SMS providers, recruitment software providers, professional advisers and government agencies where required by law.
11. Overseas Disclosure
Some service providers operate cloud infrastructure outside Australia. Information may be processed or stored in countries including the United States, Singapore and Ireland.
12. Security
We use SSL encryption, secure hosting, password-protected systems, restricted staff access and secure payment processing to protect personal information.
13. Data Retention
We retain information only for as long as reasonably necessary. Employment applications are retained only for recruitment purposes unless applicants have consented to future employment contact.
14. Access and Correction
Existing section retained.
15. Third-Party Websites
We are not responsible for the privacy practices of third-party websites linked from our website.
16. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 16.
17. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
18. Contact Us
Privacy enquiries, correction requests and complaints may be made using the contact details published on our website. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
The Privacy Officer
Pattison’s Patisserie Head Office
Unit 25/14 Yatala Rd Mount Kuring-gai NSW 2080
Phone: 0437 131 732
Email: admin@pattisonspatisserie.com.au
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
